Despite the rise of online shopping, consumers still enjoy in-store experiences. Retail trends point to the importance of aligning the online and physical store experiences. A consistent shopping experience will lead to improving the customer experience in the digital future of eCommerce.
Key Takeaways
In-Store and Online Experiences Align
Online stores and physical stores are converging. A brand's focus should be on ensuring a consistent shopping experience with every interaction. Customers are looking for more real-time information on products. Technology and digital advances can provide that information, in real-time, whether the customer is instore or online.
Increased Customer Demands
As customer demands increase, relevant responses are the key to customer satisfaction. Whether online or in the store, customers expect timely and accurate answers to their questions. Technology can help improve customer experience and boost sales. Data collection and personalization tools are at the heart of predicting customer needs.
It’s a challenging world for retailers, especially those that have not yet embraced the full opportunities provided by digital solutions. By leveraging new technologies and keeping your customers front and center, I expect they will see significant gains.
– Jason Rosenbaum
Prepare for Change
Website technology may be leveraged to improve supply chain efficiency, prepare for holiday traffic surges, or track client purchasing trends. Flexibility is key when taking advantage of promotions and seasonal traffic surges. Your digital marketing needs to be adaptable to the changes of the industry, season, and customer needs. Incorporating personalization tools and dynamic content can help leverage your message to the right audience, at the right time.
Focus on Effective Data
Collecting data is table stakes. Integrating it into existing systems for analysis is imperative. This information is crucial in identifying customer behavior and purchasing trends. These key data points are invaluable in improving the shopping experience. Brands are exploring and integrating data into personalization to help build customer profiles and increase conversion.
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In The Media Feature
Experiences in eCommerce: A Look at Retail 2022 and Beyond by Jason Rosenbaum, COO of Crowd Favorite was originally published by RISNews.com
Crowd Favorite in the Media
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