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In the Media

Digital Future of eCommerce

Despite the rise of online shopping, consumers still enjoy in-store experiences. Retail trends point to the importance of aligning the online and physical store experiences. A consistent shopping experience will lead to improving the customer experience in the digital future of eCommerce.

Close up of person shopping on a mobile phone: Digital Future of eCommerce

Key Takeaways

In-Store and Online Experiences Align

Online stores and physical stores are converging. A brand's focus should be on ensuring a consistent shopping experience with every interaction. Customers are looking for more real-time information on products. Technology and digital advances can provide that information, in real-time, whether the customer is instore or online.

Increased Customer Demands

As customer demands increase, relevant responses are the key to customer satisfaction. Whether online or in the store, customers expect timely and accurate answers to their questions. Technology can help improve customer experience and boost sales. Data collection and personalization tools are at the heart of predicting customer needs.

It’s a challenging world for retailers, especially those that have not yet embraced the full opportunities provided by digital solutions. By leveraging new technologies and keeping your customers front and center, I expect they will see significant gains.
– Jason Rosenbaum

Prepare for Change

Website technology may be leveraged to improve supply chain efficiency, prepare for holiday traffic surges, or track client purchasing trends. Flexibility is key when taking advantage of promotions and seasonal traffic surges. Your digital marketing needs to be adaptable to the changes of the industry, season, and customer needs. Incorporating personalization tools and dynamic content can help leverage your message to the right audience, at the right time.

Focus on Effective Data

Collecting data is table stakes. Integrating it into existing systems for analysis is imperative. This information is crucial in identifying customer behavior and purchasing trends. These key data points are invaluable in improving the shopping experience. Brands are exploring and integrating data into personalization to help build customer profiles and increase conversion.

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In The Media Feature

Digital Future of eCommerce by Jason Rosenbaum, COO of Crowd Favorite was originally published by

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Crowd Favorite in the Media

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