Published on by Ant Miller, Director of Client Engagement and Adam Buckeridge, Director of Client Experience
Welcome to the post-digital transformation age. A world where enterprise businesses have diligently invested in building robust digital infrastructures and positioned themselves for future success. Those businesses are now building on that investment, and mapping out their path for growth.
We have witnessed firsthand the remarkable progress made by our clients in sectors such as healthcare, manufacturing, financial services, entertainment and cybersecurity. Let us share with you all the exciting opportunities that lie ahead as organizations look to optimize their digital infrastructure and fully utilize the assets they have built.
Looking for a
Digital Partner?
We invite you to connect with our team of experts, who can work closely with you to analyze how best to optimize your existing digital infrastructure, capitalize on emerging technologies, and drive sustainable growth.
Utilizing Your Digital Infrastructure
Now that the foundation is set, enterprise companies are eager to unleash the true potential of their digital investments. We are seeing four key areas where organizations can focus their efforts:
Enhance Customer Experience
Seamless and personalized customer experiences have become paramount in the digital age. Leverage your digital infrastructure to deliver exceptional user journeys, harness the power of data to understand customer preferences, and offer tailored experiences that drive engagement and loyalty.
Streamline Internal Processes
Digital transformation is not limited to external-facing initiatives. Look inward and optimize internal processes using your digital infrastructure. Automate workflows, eliminate bottlenecks and empower your teams to work smarter and more efficiently, enabling a culture of innovation and collaboration.
Harness the Power of Data
Data is the lifeblood of the post-digital transformation era. Leverage the insights gleaned from your digital infrastructure to make informed decisions, identify trends, and uncover hidden opportunities. Implement advanced analytics tools and strategies to extract actionable insights and drive data-driven decision-making across your organization.
Embrace Innovation and
Emerging Technologies
Digital transformation is an ongoing journey, and the landscape is continually evolving. Stay ahead of the curve by exploring emerging technologies such as artificial intelligence, machine learning, and automation. Identify areas where these innovations can drive efficiency, improve customer experiences, and unlock new revenue streams.
Real-World Success Stories
At Crowd Favorite, we have been fortunate to work with exceptional clients who have successfully traversed the post-digital transformation phase. Let's take a look at some noteworthy examples:
Enhanced Customer Service for Providence Health: The Crowd Favorite team built a website that is 100% backwards compatible with all legacy systems within Providence Health & Service’s network and external users. Crowd Favorite refactored code written by the third-party subcontractor to ensure legacy browser compatibility. The team was able to leverage WordPress multisite, which allows multiple virtual sites to share a single WordPress installation, to enable Providence Health & Services to begin leveraging dynamic content management across all websites for all clinic and hospital locations. Read More.
Streamlined Internal Processes for Victaulic: Crowd Favorite worked with Victaulic to create a custom digital solution that interfaces with GfK to pull in new or updated product information. This project resulted in a single source of truth for product inventory that updates easily, reduces overhead and maintenance costs, increases accuracy, and allows for scalability. Victaulic is able to add new products and make updates faster, which allows them to more quickly deliver products and information to their distributors and clients, reducing overall time to market. Read More.
Harnessed the Power of Data for Disney: Crowd Favorite developed a custom WordPress based solution for DisneyABCPress.com, consolidating seven sites into one editorial workflow with a customized administrative interface. This enables ABC staff to manage content efficiently across all sites from a media contextual point of view rather than individual websites point of view. With over fourteen million assets in the platform, editorial staff can bulk edit with tools, allowing for the upload and modification of hundreds or even thousands of images simultaneously. The system was created with a uniform design language and a consistent look and feel that spans across all sites. This was done by developing custom templates that honored individual branding while maintaining site-wide continuity, and provides a solution with a longer lifespan that easily adapts as new content types are developed. Read More.
Embraced Innovation & Emerging Technologies for The Emmys: Crowd Favorite worked with The National Academy of Television Arts and Sciences (NATAS) to create a unique and intuitive judging platform designed to streamline the complex workflow involved in running a National Awards Show. The new judging application seamlessly manages multiple types of interactions and enabled NATAS to oversee more than 4,000 video entries across 57 categories – the most ever for a single NATAS-administered competition. Read More.
Seizing the Opportunity
Like many enterprises you may have completed your investment in digital transformation and are now running a refreshed and recapitalized platform. As business ramps up post-pandemic and economic shocks, now is the ideal time to consider how you can begin to use this foundation as a springboard for future growth. Start by reviewing your key objectives and goals, and explore how the features and potential of your platform can be aligned with them. Consider the challenges you face, operationally and strategically, as this context will be essential in determining how solutions on your platform need to be tailored to minimize risk, and deliver the greatest impact.
The post-digital transformation age is an exciting time filled with opportunities to leverage your digital infrastructure to its fullest potential. By enhancing customer experiences, streamlining internal processes, harnessing data analytics, and embracing innovation, you can position your organization for continued success.
Ready to find out more?
At Crowd Favorite, we are ready to partner with you on this journey, providing the expertise and support you need to achieve optimal outcomes. Contact us today, and let's unlock the power of your digital infrastructure together!
