Support
Free Support Options
- Frequently Asked Questions (FAQs)
- Please take a look at the FAQs for answers to commonly asked questions.
- Documentation
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This online documentation may have been updated more recently than the documentation included with your download.
- Support Forums
- Discuss features, possible bugs, configuration issues, etc. with other users.
- E-mail Support
- Fill out the form below to receive support via e-mail.
- Lost Your License Key?
- Just put in your e-mail address get your license key by e-mail.
- Lost Your Support Token(s)?
- Just put in your e-mail address get your support token(s) by e-mail.
If you need support beyond these options, consider our premium support options. Read more about these options on the Premium Support page.
Premium Support Options
- Phone Support
866-867-5241
Mon-Fri, 9am-6pm US Mtn Time
(Skype is available for international calls)Phone support is only available as a premium support option; a support token is required for phone support.
If you'd like to schedule phone support in advance, please check the calendar then use the form below to request an available time.
Please note: if you call without a support token, your call will not be returned. Please see the Crowd Favorite phone policy for more information.
- IM Support
A support token can be used to request support via IM (instant messenger) using the form below
IM support is offered via AOL, Yahoo!, Google Talk and MSN.
If you'd like to schedule IM support in advance, please check the calendar then use the form below to request an available time.
- Priority E-mail Support
A support token can be used to request priority e-mail support using the form below, simply enter your support token in the appropriate field.
Priority support requests are handled on an ASAP basis, normally within 1-2 hours during normal business hours.
