FastKey

FastKey offers convenient key duplication kiosks across the United States in stores such as Walmart, Home Depot, and others.

FastKey

FastKey noticed that their kiosks had an unusually high user abandonment rate, and brought Crowd Favorite in to identify what was happening and design an interface that would keep users happy and engaged.

Crowd Favorite performed an in-store user experience audit with actual customers, then completely redesigned the interface based on our observations and recommendations, resulting in a substantial drop in user abandonment rates.

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Kiosk showing the UI/UX design Crowd Favorite created to improve user abandonment rates
Kiosk showing the UI/UX design Crowd Favorite created to improve user abandonment rates
FastKey's kiosk showing the UI/UX design Crowd Favorite created to improve user abandonment rates
Kiosk showing the UI/UX design Crowd Favorite created to improve user abandonment rates
Kiosk showing the UI/UX design Crowd Favorite created to improve user abandonment rates

INDUSTRY

Capabilities

Digital Strategy
UI/UX Audits

Kiosk showing the UI/UX design Crowd Favorite created to improve user abandonment rates
Kiosk showing the UI/UX design Crowd Favorite created to improve user abandonment rates
Kiosk showing the UI/UX design Crowd Favorite created to improve user abandonment rates
FastKey's kiosk showing the UI/UX design Crowd Favorite created to improve user abandonment rates
Detailed flowchart showing order process

UX/UI Design Audits

Identifying problem areas for users, creating actionable plans for improving the site, and helping users accomplish the goals our clients want, ultimately increases visitor conversion. Find out how we can help!

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