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FastKey

Interactive kiosk design

FastKey offers convenient key duplication kiosks across the United States in stores such as Walmart, Home Depot, and others.

 

Challenge

FastKey noticed that their kiosks had an unusually high user abandonment rate, and brought Crowd Favorite in to identify what was happening and design an interface that would keep users happy and engaged.

Solution

Crowd Favorite performed an in-store user experience audit with actual customers, then completely redesigned the interface based on our observations and recommendations, resulting in a substantial drop in user abandonment rates.

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