FastKey noticed that their kiosks had an unusually high user abandonment rate, and brought Crowd Favorite in to identify what was happening and design an interface that would keep users happy and engaged.
Crowd Favorite performed an in-store user experience audit with actual customers, then completely redesigned the interface based on our observations and recommendations, resulting in a substantial drop in user abandonment rates.
UX/UI Design Audits
Identifying problem areas for users, creating actionable plans for improving the site, and helping users accomplish the goals our clients want, ultimately increases visitor conversion. Find out how we can help!