It’s been a roller coaster of a year, with more ups and downs, twists and turns than many of us have ever experienced before. Business leaders are learning to retrench and rethink every aspect of their companies. During these challenging times, business leaders who focus on communication, human-centered decisions and trust are finding opportunity in crisis.
Key Takeaways
Communication is Key
Even in times of crisis, communication and transparency are paramount. Business leaders need to remain visible and connected to their team despite uncertainty. Consistent communication instills confidence and trust in employees. Clearly outlining what is expected during transitional times helps limit confusion and stress. This creates a system of accountability and understanding.
Trust Your Team
Because of the nature of remote work, you’ll likely lose oversight of your team from time to time. This is normal. Setting clear expectations and creating an environment of accountability will help you trust your employees to do their jobs. Finding opportunities in crisis include connecting with your team. Set goals and metrics so your employees have everything they need to fulfill your expectations.
Don't Prolong Tough Decisions
Financial difficulties during a crisis are unavoidable. Tough decisions involving staff pay cuts and layoffs are painful. But, we’ve learned it’s better to act quickly, get through it and start healing. Considering your company’s operational metrics along with the human side of things can help you make decisions that are good for both the company and the employees.
Find the Silver Lining
Any crisis will be challenging. Despite this, there are positives to challenging situations. They provide an opportunity to uncover and fix systemic flaws and weaknesses. These situations can also help gauge your team’s loyalty. It's possible they will change your views about your company’s role in society and the social impact you can and should be making.
Remember that this is a marathon, not a sprint; give yourself and your team extra time and flexibility so everyone can be at their best. In the end, you’ll come out stronger on the other side.
– Jason Rosenbaum
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In The Media Feature
What the Pandemic has Taught Us: Finding Opportunity in Crisis by Jason Rosenbaum, COO of Crowd Favorite was originally published by Bureau of Digital
Crowd Favorite in the Media
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