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FastKey

FastKey

FastKey noticed that their kiosks had an unusually high user abandonment rate, and brought Crowd Favorite in to identify what was happening and design an interface that would keep users happy and engaged.

Crowd Favorite performed an in-store user experience audit with actual customers, then completely redesigned the interface based on our observations and recommendations, resulting in a substantial drop in user abandonment rates.

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Kiosk showing the UI/UX design Crowd Favorite created to improve user abandonment rates
Kiosk showing the UI/UX design Crowd Favorite created to improve user abandonment rates
FastKey's kiosk showing the UI/UX design Crowd Favorite created to improve user abandonment rates
Kiosk showing the UI/UX design Crowd Favorite created to improve user abandonment rates
Kiosk showing the UI/UX design Crowd Favorite created to improve user abandonment rates

INDUSTRY

Capabilities

Digital Strategy
UI/UX Audits

Kiosk showing the UI/UX design Crowd Favorite created to improve user abandonment rates
Kiosk showing the UI/UX design Crowd Favorite created to improve user abandonment rates
Kiosk showing the UI/UX design Crowd Favorite created to improve user abandonment rates
FastKey's kiosk showing the UI/UX design Crowd Favorite created to improve user abandonment rates
Detailed flowchart showing order process

UX/UI Design Audits

Identifying problem areas for users, creating actionable plans for improving the site, and helping users accomplish the goals our clients want, ultimately increases visitor conversion. Find out how we can help!

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Case Studies

From strategy to launch, we’ve already been where you’re going.
We are here to support you on your digital transformation journey.

  • From Silos to Synergy: Lexus’s Integrated Customer Care Revolution

    From Silos to Synergy: Lexus’s Integrated Customer Care Revolution

    From Silos to Synergy: Lexus’s Integrated Customer Care Revolution FastKey noticed that their kiosks had an unusually high user abandonment rate, and brought Crowd Favorite in to identify what was happening and design an interface that would keep users happy and engaged. Crowd Favorite performed an in-store user experience audit with actual customers, then completely redesigned the interface based on our observations and recommendations, resulting in a substantial drop in user abandonment rates. INDUSTRY Automotive Capabilities Composable CMS View Service Page Explore Related Projects Custom Online Applications View Service Page Explore Related Projects UX/UI Design Audits Identifying problem areas for…

  • Scaling Up for Success: Revitalizing National School Choice Week’s Online Experience

    Scaling Up for Success: Revitalizing National School Choice Week’s Online Experience

    When National School Choice Week (NSCW) approached Crowd Favorite for help, it was to ensure their site would be shored up before an upcoming event. In the prior year, the same event had brought enough traffic to crash the site and cause severe disruptions to the event. In 2020, when the School Choice Week event would need to be 100% virtual, the need to have a performant site was more critical than ever.

  • Disney ABC Press: A Decade of Open Source ROI Success

    Disney ABC Press: A Decade of Open Source ROI Success

    Before WordPress, DGE had six existing network sites, plus a corporate site, all built on an antiquated, proprietary system. As a result, the sites were disjointed and disorganized. This caused an information overload problem for the more than 8,000 members of the press who looked to these sites for fresh program-related content.