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FastKey

FastKey

FastKey noticed that their kiosks had an unusually high user abandonment rate, and brought Crowd Favorite in to identify what was happening and design an interface that would keep users happy and engaged.

Crowd Favorite performed an in-store user experience audit with actual customers, then completely redesigned the interface based on our observations and recommendations, resulting in a substantial drop in user abandonment rates.

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Kiosk showing the UI/UX design Crowd Favorite created to improve user abandonment rates
Kiosk showing the UI/UX design Crowd Favorite created to improve user abandonment rates
FastKey's kiosk showing the UI/UX design Crowd Favorite created to improve user abandonment rates
Kiosk showing the UI/UX design Crowd Favorite created to improve user abandonment rates
Kiosk showing the UI/UX design Crowd Favorite created to improve user abandonment rates

INDUSTRY

Capabilities

Digital Strategy
UI/UX Audits

Kiosk showing the UI/UX design Crowd Favorite created to improve user abandonment rates
Kiosk showing the UI/UX design Crowd Favorite created to improve user abandonment rates
Kiosk showing the UI/UX design Crowd Favorite created to improve user abandonment rates
FastKey's kiosk showing the UI/UX design Crowd Favorite created to improve user abandonment rates
Detailed flowchart showing order process

UX/UI Design Audits

Identifying problem areas for users, creating actionable plans for improving the site, and helping users accomplish the goals our clients want, ultimately increases visitor conversion. Find out how we can help!

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Case Studies

From strategy to launch, we’ve already been where you’re going.
We are here to support you on your digital transformation journey.

  • Disney ABC Press: A Decade of Open Source ROI Success

    Disney ABC Press: A Decade of Open Source ROI Success

    Before WordPress, DGE had six existing network sites, plus a corporate site, all built on an antiquated, proprietary system. As a result, the sites were disjointed and disorganized. This caused an information overload problem for the more than 8,000 members of the press who looked to these sites for fresh program-related content.

  • From Launch to Longevity: The Cellular One Story
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    From Launch to Longevity: The Cellular One Story

    Since 2016, Crowd Favorite has partnered with Cellular One and its sister brand Naked Mobile, two brands known for bringing reliable wireless service to communities across the Southwest. Explore how our Digital Support Services (DSS) program became an extension of their internal team, ensuring stability, adaptability, and long-term trust across their multi-site digital ecosystem.

  • Janus Henderson: Global Platform Launch During a High-Stakes Financial Merger

    Janus Henderson: Global Platform Launch During a High-Stakes Financial Merger

    During a complex merger and under strict regulatory deadlines, Janus Henderson needed to consolidate dozens of legacy websites and systems into a single secure platform that could support investors worldwide and meet SEC and FCA requirements from day one.