Strategic Platform Support: Ensuring Continuity & Growth
We treat support as a driver of business continuity, ensuring your infrastructure scales efficiently to meet new challenges. Crowd Favorite delivers Platform Operations Support that integrates proactive optimization with proven technical expertise.
Our approach is grounded in research, system audits, and performance optimization that translate operational insights into measurable improvements over time. With nearly two decades of experience supporting complex content management platforms and mixed-technology environments, our team approaches platform operations strategically; anticipating challenges, identifying opportunities for improvement, and helping organizations continuously increase the value of their digital investments. Many of our client relationships spam 4x than industry standards, including long-term partnerships with organizations such as NVIDIA, Disney, Providence Healthcare, and the Emmy Awards, reflecting a model focused on ongoing platform stewardship rather than reactive maintenance.
Digital Support Services
Maintenance & Support
Keep your digital platform running smoothly with proactive maintenance and ongoing support. We ensure your website stays up-to-date, secure, and optimized for performance, allowing you to focus on growth while minimizing disruptions and preventing issues before they impact your business.
Performance Optimization
Identify performance bottlenecks and optimize your website for speed, reliability, and efficiency. Gain actionable insights into how your site can better serve your customers and improve user experience, ensuring smooth, fast, and scalable performance for your digital platform.
Incident Response
Quickly identify, resolve, and prevent future incidents with comprehensive root cause analysis. Your team benefits from fast recovery, minimized downtime, and long-term solutions that address underlying issues, ensuring your digital systems remain stable and secure.
Website Accessibility
Ensure your website is accessible to all users, including those with disabilities, by adhering to top accessibility standards. This not only improves user experience, but avoids legal risks, and creates a more inclusive digital platform that reaches a broader audience and enhances customer engagement.
24/7 Mission Critical Support
Receive around-the-clock support that quickly resolves critical issues, minimizing downtime and protecting your brand. Rest easy knowing that expert help is always available when you need it, ensuring your digital systems remain operational and secure, even during unexpected challenges.
Case Studies
From strategy to launch, we’ve already been where you’re going.
We are here to support you on your digital transformation journey.
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From Silos to Synergy: Lexus’s Integrated Customer Care Revolution
Transforming Customer Relations for a Global Brand During a time of heightened customer expectations, Lexus sought to overhaul its quality control management and recall notification processes to align with its commitment to reliability and customer care. Facing a fragmented system where departments often operated in silos, Lexus needed a cohesive, agile platform that could enhance their ability to respond to vehicle issues swiftly and accurately. With a tight project timeline, Lexus collaborated with Crowd Favorite to build a custom application that would integrate seamlessly with their existing technology infrastructure, ensuring faster notifications and an improved experience for Lexus owners. Creating…
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Scaling Up for Success: Revitalizing National School Choice Week’s Online Experience
When National School Choice Week (NSCW) approached Crowd Favorite for help, it was to ensure their site would be shored up before an upcoming event. In the prior year, the same event had brought enough traffic to crash the site and cause severe disruptions to the event. In 2020, when the School Choice Week event would need to be 100% virtual, the need to have a performant site was more critical than ever.
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Disney ABC Press: A Decade of Open Source ROI Success
Before WordPress, DGE had six existing network sites, plus a corporate site, all built on an antiquated, proprietary system. As a result, the sites were disjointed and disorganized. This caused an information overload problem for the more than 8,000 members of the press who looked to these sites for fresh program-related content.
